Akinyemi Pelumi

Managed high-volume customer interactions for a leading telecommunications provider, enhancing satisfaction and driving customer retention.

• Managed a high volume of inbound and outbound customer calls, efficiently resolving inquiries and providing comprehensive support.
• Executed targeted churn prevention and offer calls, contributing to customer retention and promoting service adoption.
• Resolved complex customer issues with professionalism, improving service quality and customer satisfaction ratings.

Drove sales and facilitated financial services for a fintech platform by engaging customers and promoting product offerings.

• Handled inbound customer calls, providing detailed information on various financial products and services.
• Persuaded numerous clients to take advantage of special offers and incentives, contributing to sales targets.
• Assisted a broad client base in completing payments and accessing additional financial services, ensuring seamless transactions.

Managed financial transactions and mitigated risk by conducting thorough loan verifications and maintaining accurate records.

• Collected daily installment payments and savings from clients, accurately recording transactions in passbooks.
• Conducted on-site loan verification visits to client's business premises, significantly reducing financial risk.
• Processed and completed guarantor documentation for loan applications, ensuring compliance and due diligence.

Ensured operational efficiency and customer satisfaction by managing POS terminal functionality and addressing client complaints.

• Ensured optimal functionality of agent's POS terminals, minimizing downtime and supporting continuous service delivery.
• Documented and escalated customer complaints, contributing to timely resolution and service improvement initiatives.
• Empowered agents to consistently meet a daily withdrawal target of ₩50,000, supporting high-volume financial transactions.

Managed front desk operations and financial transactions, ensuring efficient customer service and accurate record-keeping.

• Oversaw front desk operations, providing welcoming customer service and managing inquiries in a fast-paced retail environment.
• Processed cash and electronic payments accurately, balancing daily receipts and maintaining financial integrity.
• Maintained an organized and efficient front office, contributing to a positive customer experience and smooth operations.

Streamlined administrative processes and managed critical academic resources for an educational institution during national service.

• Recorded and filed essential documents, improving information retrieval efficiency and organizational structure.
• Maintained and updated student databases, ensuring accuracy of academic progress records and facilitating reporting.
• Organized and controlled inventory of educational materials, tools, and kits, optimizing resource availability and utilization.

Conducted precise laboratory procedures and maintained meticulous documentation in a medical diagnostics setting.

• Performed accurate sampling and diagnostic testing procedures in compliance with laboratory protocols and safety standards.
• Generated detailed reports and maintained meticulous documentation for all tests, ensuring data integrity and traceability.
• Contributed to the efficient operation of the laboratory by adhering to strict quality control and operational guidelines.

Comprehensive research project exploring the pathogenesis and implications of Helicobacter Pylori in digestive tract diseases, demonstrating advanced scientific inquiry and presentation skills.